Business Correspondence

A- PAGE 143 #5.13 MESSAGE COMPOSITION: CREATING SENTENCES

Professor Brewer, I understand that I incorrectly qualified with a C in the accounting class, and ask you please to check the same. I explain that in the mid-term review, I got 75 per cent, but you clarified that in the third question, there were two different ways to answer it. That we had used to the term "optimal cost", be them would add 6 points to note to answer it. I understand that you did not take into consideration; because of having been like that my note obviously would be a B. I take this opportunity to thank you anyway for making this interesting class and tell you that I liked it much.

B- PAGE 206 #13 E-MAILS SKILLS PORTAFOLIO BUILDER

Thanks, Mr. Williamson, to provide interest to my press release, he was informed that I have not taken all the aptitude tests that I was given, but you will then send the result of some tests and other pending files.

The tests that I have not submitted are:

Certification-

· MS Windows 8 Desktop Administration

· Oracle PL/SQL Fundamentals

Brainbench Beta Tests-

· Linux Administration (RHEL 6)

· Cloud Computing Concepts

From exams taken that were Java 6 - GUI, Macintosh OS X 10.8, Desktop Administration, the .NET Framework 4.5 and MS Visio 2007 got more than the minimum that is 2.75.

C- PAGE 395 #8 LETTER WRITTING SKILLS

Dear Mr. Khalo:

During the observation in the D'Khalo Cafeteria, appreciate the service customer, the handling of food, also the ability of clients and staff, cleaning in general and policy violations. The Cafeteria is located in a multi-tiered local, it is located on the first floor, next to Banco Santander, the site is entirely in glass is its outside. Inside account with around 10 tables in front is the service counter and there is access to a door where the kitchen is, at the other end there is another gate that leads to the bathroom. Calling the order later approximately 10 to 15 minutes in the process request, collect and dispatch. Order rice cooked with chicken, pink beans, sweet plantain slices and salad, the same were in a dish to bring divisions, right side salad, which was fresh, it was the left side were the sweet plantain slices, who were at their point of cooking, in the downtown area was the rice which had a good smell and appearance, the beans were served in a separate glass equal to all others smelled good. In period 11 a.m. to 1 p.m. saw service customer passed on a routine basis, but I found that customers were not very satisfied with the cleaning in the area of the tables, however the bathrooms and crystals were found clean. I could also see that the person who handled the box served food occasionally, without any measures of hygiene (gloves, washing hands, etc.), others of the workpeople it was not using snood.

In conclusion, it would recommend that a single person engaged in the handling of the case, also that all employees make use of snood, and if necessary to hire someone else in the period of rush in the cafeteria. To comply with the policies and improve customer satisfaction.

Thank you for your confidence,

Solymar Rodríguez

srs